Car, van, taxi and PCO drivers across the UK
Accident wasn't your fault? Get back on the road fast.
We connect you with an accident management partner who can recover your vehicle, arrange repairs and provide a comparable replacement vehicle, including plated cars for licensed drivers. Their costs are claimed from the at-fault driver's insurer.
- Usually no excess to pay and no upfront cost
- Like-for-like replacement vehicle while yours is off the road
- Recovery, storage and repairs handled for you
- Callback the same day, 7 days a week
How it works
Three steps from the roadside to back on the road.
Tell us what happened
Call, WhatsApp or fill in the form. Have the other driver's details and any photos ready if you can.
Our partner calls you back
They check the accident was not your fault and explain the agreement, including any costs, before you sign anything.
Back on the road
Recovery, repairs and a replacement vehicle are arranged. Costs are claimed from the at-fault driver's insurer.
Taxi and PCO drivers
Every day off the road is a day without income.
If you drive for a living and the accident wasn't your fault, ask about a plated replacement vehicle so you can keep working while yours is repaired.
Common questions
Will I have to pay anything?
Usually not upfront. The replacement vehicle and repairs are normally provided under a credit hire or credit repair agreement, and the costs are claimed from the at-fault driver's insurer. If those costs can't be recovered, for example if fault is disputed and lost, you could be liable under the agreement. Our partner must explain this to you before you sign.
Do I still need to tell my own insurer?
Yes. Most policies require you to report any accident, even if you are not claiming on your policy. Reporting it is not the same as making a claim.
My policy includes a courtesy car. Does that matter?
Yes, please tell our partner. A courtesy car is often a smaller vehicle, but you should always declare it, because it can affect whether a credit hire vehicle is appropriate.
What if I'm not sure whose fault it was?
Get in touch anyway. Our partner will look at what happened, including any witnesses, dashcam footage or photos, and tell you honestly whether they can help.
Who are you?
Back2Road is an introducer. We are not an insurer, a law firm or a claims handler. With your consent, we pass your details to VAMG Ltd (Vantage Accident Management Group), which provides the accident management service. We may receive a fee from them for the introduction.